Return & Refund Policy

Try RedRoot for 120 Days — Or It’s Free.

We want you to have enough time to actually experience RedRoot.

That’s why every qualifying purchase is backed by our 120-Day Money-Back Guarantee.

Use it. Try it. Give it a fair shot.

If you’re not satisfied within 120 days of delivery, we’ll refund your purchase.

Opened bottles qualify. No returns required.

120-Day Money-Back Guarantee

If you are not satisfied with your RedRoot purchase, you may request a refund within 120 days of the date your order was delivered.

Products may be opened and used and still qualify for our guarantee. You do not need to keep the product unopened to be eligible.

No Returns Required

For approved refund requests under our 120-Day Money-Back Guarantee, you are not required to ship the product back to us.

To request a refund, please contact us at [SUPPORT EMAIL] and provide:

• Your full name

• Your order number or the email address used to place the order

• A brief explanation of your refund request

We may request additional information when reasonably necessary to verify your purchase or process your claim.

Refund Processing

Once your refund request has been reviewed and approved, your refund will be issued to the original payment method used for the purchase.

Your bank, credit card company, or payment provider may require additional processing time before the refund appears in your account.

Original shipping charges, if any were paid, are non-refundable unless required by applicable law or the refund relates to an error on our part.

Damaged Orders

If your RedRoot order arrives damaged, please contact us as soon as possible at [SUPPORT EMAIL].

Please include:

• Your order number

• A description of the damage

• Clear photos of the damaged product or packaging, when applicable

Once verified, you may choose between a replacement at no additional cost or a refund.

Lost Orders

If your package appears to be lost in transit, please contact us with your order information.

We may review the tracking information and confirm the shipment status with the carrier or fulfillment provider.

Once an order is confirmed as lost, you may choose between a replacement at no additional cost or a refund.

Incorrect or Missing Items

If you receive the wrong product or part of your order is missing, contact us as soon as possible.

Once the issue is verified, we will arrange an appropriate replacement or refund at no additional cost to you.

Order Cancellations and Changes

If you need to cancel or modify your order, contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request. However, orders may enter fulfillment quickly, so we cannot guarantee that an order can be canceled or changed once processing has begun.

If an order has already shipped, it cannot be canceled.

Incorrect Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error, contact us immediately.

We cannot guarantee that an address can be changed once an order has entered processing. RedRoot is not responsible for orders that cannot be delivered because an incorrect or incomplete address was provided by the customer, except where otherwise required by law.

Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, please check around the delivery location and with household members, neighbors, building staff, or the carrier when appropriate.

If you still cannot locate the package, contact us and we will review the situation.

Abuse of the Guarantee

Our 120-Day Money-Back Guarantee is designed to let genuine customers try RedRoot with confidence.

We reserve the right to deny claims where we reasonably determine there is evidence of:

• Fraudulent activity

• Duplicate refund claims

• Repeated or excessive abuse of the guarantee

• Attempts to obtain refunds for orders that were not legitimately purchased

• Other misuse of this policy

Nothing in this section limits rights provided under applicable consumer protection laws.

Promotional and Discounted Orders

Unless explicitly stated otherwise at the time of purchase, products purchased using a promotional offer or discount code remain eligible for our 120-Day Money-Back Guarantee.

Free Shipping

RedRoot offers FREE standard shipping on qualifying orders as displayed on our website at the time of purchase.

Delivery estimates are estimates only and may be affected by carrier delays, weather, holidays, customs, incorrect addresses, or other circumstances outside our reasonable control.

Contact Us

Questions about a refund, replacement, damaged shipment, lost package, or order?

Contact us at:

RedRoot
allenbiz.stores@gmail.com

Please include your order number whenever possible.

Last updated: August 10, 2026