Shipping policy

Shipping Policy

Last Updated: August 10, 2026

At RedRoot, we want getting your order to be simple.

FREE Shipping

We offer FREE standard shipping on qualifying RedRoot orders.

There are no surprise standard shipping charges added to qualifying orders at checkout.

Order Processing

Orders are typically sent to our fulfillment system shortly after they are placed.

Once your order has entered processing, we may not be able to cancel it, change the products in the order, or modify the shipping address.

Please double-check your shipping information before completing your purchase.

Shipping & Delivery Times

Estimated delivery times will be displayed when available.

Please keep in mind that delivery estimates are not guarantees. Shipping times may vary depending on your location, carrier delays, holidays, weather, high order volumes, or other circumstances outside our reasonable control.

Processing time is separate from shipping transit time.

Tracking Your Order

Once your order has been fulfilled and a tracking number becomes available, your tracking information will be automatically associated with your order.

You may receive your tracking information by email or through the contact information provided when placing your order.

Please allow some time for the shipping carrier to update tracking information after the tracking number is created.

Lost Packages

If your package appears to be lost in transit, contact us at [SUPPORT EMAIL] with your order number.

We will review the tracking information and, when necessary, verify the shipment status with our fulfillment provider or shipping carrier.

If your shipment is confirmed as lost, you may choose between:

  • A replacement at no additional cost, or

  • A refund

Damaged Packages

If your order arrives damaged, please contact us as soon as possible at [SUPPORT EMAIL].

Please provide:

  • Your order number

  • A description of the issue

  • Clear photos of the damaged product and packaging, when applicable

Once the damage is verified, you may choose between a replacement at no additional cost or a refund.

Incorrect or Missing Items

If your package contains the wrong product or part of your order is missing, contact us at [SUPPORT EMAIL].

Please include your order number and photos when applicable.

Once the issue is verified, we will arrange an appropriate replacement or refund at no additional cost to you.

Incorrect Shipping Addresses

Customers are responsible for entering a complete and accurate shipping address at checkout.

If you notice an error after placing your order, contact us immediately.

We will do our best to correct the address before fulfillment, but we cannot guarantee that changes can be made once an order has entered processing or shipped.

RedRoot is not responsible for packages that cannot be delivered due to an incorrect or incomplete address provided by the customer, except where required by applicable law.

Packages Marked as Delivered

If your tracking information shows that your order was delivered but you cannot find it, please first:

  • Check around the delivery location

  • Check with household members

  • Check with neighbors or building staff when applicable

  • Contact the shipping carrier if appropriate

If you still cannot locate the package, contact us at [SUPPORT EMAIL] and we will review the situation.

Shipping Delays

Occasionally, shipments may experience delays due to circumstances outside our control, including:

  • Carrier disruptions

  • Severe weather

  • Holidays

  • High shipping volume

  • Transportation delays

  • Customs processing

  • Local delivery disruptions

We appreciate your patience if a carrier delay occurs and will assist you when reasonably possible.

International Shipping

If international shipping is available for your destination, any applicable options will be shown during checkout.

Customers may be responsible for import duties, customs fees, taxes, or other charges imposed by their country unless otherwise stated at checkout.

RedRoot is not responsible for delays caused by customs authorities.

Order Cancellations

Because orders may be forwarded to fulfillment shortly after purchase, cancellation requests must be submitted as soon as possible.

We cannot guarantee cancellation once fulfillment has begun.

Orders that have already shipped cannot be canceled.

120-Day Money-Back Guarantee

Shipping issues are separate from our satisfaction guarantee.

Qualifying RedRoot purchases are backed by our 120-Day Money-Back Guarantee.

If you receive your product successfully but are not satisfied with your purchase, please review our Return & Refund Policy for guarantee eligibility and instructions.

Questions About Your Shipment?

If you need help with an order, tracking information, damaged shipment, or lost package, contact us:

RedRoot
Email: Allenbiz.stores@gmail.com

Please include your order number whenever possible so we can assist you faster.